Archive for the ‘ Geek ’ Category

netflix.ca – A giant “don’t bother”

Wednesday, December 15th, 2010

Over the Thanksmericangiving weekend Microsoft was running a “Free XBox 360 Gold” promotion, and along with that, NetFlix was offering 30 days of free streaming service. I figured why not try it out, maybe we’d find some interesting movies or TV series that we’d enjoy?

Signing up was reasonably easy, although I would suggest creating your account on your computer first rather than trying to type out a decent password on an XBox 360. Twice.

The first thing that jumped out at me was the selection. More specifically, the lack of selection. It took me a good 15 minutes of flipping through TV shows and movies to find something I would watch to test out the streaming video quality and functionality. No, not a show to actually sit down and watch, just something to try out to gauge the video quality.

I ended up watching about 5-10 minutes of Mythbusters episodes. You won’t have to worry about spoilers of new TV shows if you’re a bit behind on your PVR watching since the available TV episodes were years old.

Recalling how much money and resources Netflix puts into algorithmically determining user preferences I thought I’d give it a chance, so that evening I spent about 45 minutes on Netflix’s website telling Netflix all about my movie preferences, genres I enjoy (and not), rating movies it offered to help Netflix learn about me. I also installed the iPhone and iPad clients, thinking I might go watch a movie on the iPad. Unfortunately I still couldn’t find anything that interested me. The suggestions weren’t bad, but I’d seen the movies I wanted to see and literally couldn’t find anything that I hadn’t already seen that interested me.

I picked one and sat through about 15 minutes on the iPad. Video and audio quality was good, but the movie didn’t grab me enough to care so I went to bed.

I got Lori set up with Netflix on her iPhone too to check out the selection, she watched a few more shows than I did, but the month trial isn’t even over and neither of us can find anything to watch.

The video quality was good, the interface isn’t horrible, selection of clients was nice. Heck, it even streamed video over 3G, something Apple can’t manage on the iPhone 4 (although other video-calling capable phones have been doing it for years), but what’s the point when there isn’t anything you want to watch?

More annoyingly though, when canceling service Netflix.ca is careful to spell out that they terminate your service immediately and you forfeit the remainder of the time you prepaid. Let me type that one again more slowly: Customer pays for service. Customer decides to not renew at the end of the agreed upon prepaid term. Netflix says “great, but don’t tell us until the last possible minute or we won’t bother to give you the service for which you paid.”

Sorry guys, but that’s a dickhead move and it pretty much guarantees I won’t bother trying Netflix again even if they ever get a decent selection of movies / TV shows.

(And yes, I’m aware that it was a trial and I’m not actually out any money. I plan on keeping it that way)

  1. The Hubble Ultra Deep Field in 3D
  2. Time for a new watch?
  3. Let me play the game already, dangnabit
  4. Wiiiiiiiiiii
  5. Santrex.net – Worst hosting company on the planet?

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Posted in Geek | 2 Comments »

Kindle 3

Monday, August 30th, 2010

I got a Kindle 3! Yay!

All in all, so far, I love this device. I’ve been reading books on my iPhone and iPad so far, but at this point, I’d highly recommend it!

I got the $139 version which has wifi only, but for $189 you can snag a 3G version that will let you download eBooks from anywhere without setting up your own wireless network.

So to start with it, the packaging is very Apple-like. So is the charger. That’s nice. It doesn’t come in a shipping box, the box it comes in IS the shipping box, that’s a damn nice design to avoid wasted packing materials.

Out of the box is a nice experience; the Kindle itself is wrapped in plastic and the screen has instructions on how to get started printed on it. If you want to look like less of a fool than me, you won’t try and pry them off since unlike most devices that have a beautifully printed plastic cover over the screen, the startup instructions are the screen itself! Talk about a great first impression.

Oh, and yes, there is a charger plus a USB cable included in the box. Another nice touch in a day where $300 devices *cough*iPod Touch*cough* don’t include power adapters.

I already have a Kindle account and read eBooks on my iPad and iPhone, when I fired up the Kindle it was pre-configured to my Amazon account and once I got wifi connected, I was immediately able to download books that I’d already purchased.

The screen is absolutely beautiful, the Kindle is so much lighter than I’d expected, and it’s a very comfortable fit in the hand. There are page-turn buttons on the left and right, so it’s great regardless of which hand you’re using at that particular moment.

Unfortunately I did have one fairly major problem with the wifi setup. On the plus side it should work fine for most normal home networks, the problem only occurs when using a configuration that is more common in business networks.

If you really care about the details, read on:


It’s looking like a bug in Kindle’s network stack.  Specifically, the device breaks when a DHCP server returns this configuration:

IP: 172.16.0.1
Subnet Mask: 255.255.255.0
Default Gateway: 172.16.0.1
DNS Server: 172.16.0.40

After the Kindle obtains an IP address, it attempts to send a DNS lookups to 172.16.0.40, but routes the packets to the default gateway instead of correctly delivering them to the local network.

Interestingly this works on “normal” home LANs where 172.16.0.1 is both a router and DNS server, but breaks on a more “corporate” style LAN where the router/firewall/default-gateway is not the DNS server.

I’ve reported the problem to Amazon’s support, we’ll see how much hassle it is to get through the first level support droid.

  1. Have I unlocked the iPod Touch?
  2. I have a great dad!
  3. Look ma, a photo gallery

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Posted in Geek | 16 Comments »

Santrex.net – Worst hosting company on the planet?

Wednesday, April 21st, 2010

Is Santrex.net a bad choice for hosting, or the worst choice for hosting?

And yes, this is just my side of the story. If you want to read their side of the story, well… Their website doesn’t seem to mention this little outage yet, nor does their public forums. Weird.

Anyway, here’s what happened: around noon April 12th, one of my VPS servers goes down. I open a ticket, then a few minutes later notice the system status indicates a possible hardware problem and some services are offline. No problem, we all have hardware failures once in a while.

4pm, “we’re currently experiencing major issues… in all locations”

April 13th the system status is updated with a (Resolved) tag, but I’m still down. File an update to my ticket, they’re still having issues and are documenting things in another location. Fair enough, although the “resolved” was a wee bit misleading.

April 14th/15th We’re still down, absolutely no sign of things returning, I move my services elsewhere and request a refund. Technical support says to contact billing.

April 17th I get a new “account activation” message, apparently Santrex.net threw out all of their customer data and started over after being down for 5 days.

Over the next few days I’ve exchanged several emails with their billing department, and apparently this is an acceptable level of service, and they’re standing behind their “we might not actually provide the service we sell, and we don’t offer refunds” clauses in their terms of service.

Seriously? A week of downtime plus 100% data loss, and a refund is too much to ask?

It was also nice that they took the time to yell at me for opening a second ticket formally request cancellation, after I followed their instructions to cancel service. Thanks for that guys.

Luckily, this is why god invented credit card chargebacks, Visa will stand behind a consumer when they purchase something and the seller doesn’t bother to deliver.

  1. netflix.ca – A giant “don’t bother”
  2. Respect my authoritah

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Posted in Geek | 16 Comments »