Comments on: Santrex.net – Worst hosting company on the planet?

By: Ali Al-Attiyah

Ali Al-Attiyah — Thu, 12 Jan 2012 20:46:02 +0000

Personally I’ve been a customer with Santrex for over 3 years and faced about 3-4 Downtime. One of them I lost all my data and this is nothing to do with Santrex since Santrex can not guarantee any data being intact, and in worst cases that data was lost. Kindly read their TOS; http://www.santrex.net/termsofservice.php you will find

4. santrex.net is not responsible for any damages your business may suffer. santrex.net does not make implied or written warranties for any of our services. santrex.net denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by santrex.net.

Also note that Santrex compensation is given as double the downtime caused.

Kindly don’t spread the wrong words, they have changed alot since they started.

By: Adrian A.

Adrian A. — Sat, 05 Nov 2011 20:17:33 +0000

Hello,

Santrex is a scam, this is what they did to me:

http://www.webhostingtalk.com/showthread.php?t=1096279

Regards

By: thedave

thedave — Wed, 19 Oct 2011 20:05:32 +0000

Sure I can… I’ve never had a company lose 100% of data without so much as a refund offer. That’s up there, especially since its reported happened to other users in separate instances.

It’s not like they’re super cheap either, vs the other options. Comparable, but not cheaper enough for it to matter.

By: JK

JK — Wed, 19 Oct 2011 19:59:36 +0000

I been a customer with Santrex for more than a year (since June 2010) Had issue 2-3 times but u can’t call its the worst

By: Rick

Rick — Fri, 12 Aug 2011 02:35:48 +0000

The real reason could be that Santrex hosts hackers. On July 27th, 30th, August 1st, 10th and 11th, servers they host were used in attacks on our servers – over 500,000 attempted email logins (dictionary attacks), port scans and more. I would recommend blocking their IP range from your servers.

By: Ivan Ivanov

Ivan Ivanov — Mon, 16 May 2011 10:51:23 +0000

Hello, first of all I am not a staff in ANY hosting companies. as you will see I do not promote.
I just want to warn you about the “services” that hosting company named SANTREX offered me. They are fooling people
with their low prizes. They have the most incompitent support I’ve ever seen( that mean they are absolute idiots ).
Here is a log of the messages we were sending since the FIRST error occured … they were 2 errors and from 1 month VPS payed
we got one FINGER .. stick in a very tiny place… First the VPS was cutting the Internet and every 20min it turned off the internet
for 2-3 … like DDoS. Then they ‘moved’ us to other country. There was a ‘fine’ 3mbps connection without stop. Then the machine fucked up
some HDD drive problem .. it was lagging and so. For 3 weeks NO SUPPORT. See our chat and look the dates in the messages.
Right after they feel the threat that I will spread how they were fooling me , they started to respond REALLY FAST? Why ? It was
too late. Now ALL users that think of using of SANTREX ‘services’ BE AWARE ! They will fool YOU too !
Here is a screenshot of my ‘conversation to their support’ ..
http://goo.gl/q1GSA

AT ALL DO NOT USE SANTREX. YOU WILL WASTE YOUR MONEY !
I am not hosting promoter , I am just user trying to help you not to get fooled !

By: Santrex Internet Services – Shit List Report – The Shit List

Santrex Internet Services – Shit List Report – The Shit List — Sun, 24 Apr 2011 23:30:33 +0000

[...] http://www.thedave.ca/geek/santrex-net-worst-hosting-company-on-the-planet/ [...]

By: Egeste

Egeste — Wed, 06 Apr 2011 20:00:44 +0000

I have the same story as you, TheDave. To the letter. Although, after some sleuthing I discovered that the reason for the downtime was because of the old version of the VM management console they were running and the way they had the consoles setup. Basically, there was a mysql injection bug in the version they were running that was patched several months earlier, but santrex never updated the software. To make matters worse, these management consoles were all sequentially named like: linux01.manager.santrex.net, linux02.manager.santrex.net, etc. So someone armed with this information sequentially injected an ‘rm -rf /’ to all of their customer’s boxes.

By: Ben Chappill

Ben Chappill — Tue, 15 Feb 2011 11:33:23 +0000

Having been a customer for 4 agonising months I wish to share this with you, read from the bottom up:
2011 February 93.05 % Poor 5 2804 mins
2011 January 95.28 % Average 4 2106 mins
2010 December 98.52 % Good 2 660 mins
2010 November 100.00 % Excellent 0 0 mins

Who notices a pretty pattern?
In there terms of service there is this clause “Ensure reliable service to our customers”. This record does not, in any way, constitute a reliable service, but they have covered themselves, scroll down to “Network Performance” number 8.

But how about this one? “Maintain our reputation as a responsible service provider”. They have not done that, Google around, I can guarantee 80% of the reviews will be poor/diabolical.

Not only taking into account the amount of time the servers have been down, and they have not being providing my service (paid for), but the money I am also losing as a direct result of their negligence is appalling.

The servers will go offline not in spurts of 5-10 minutes every now and then, but for DAYS on end (their favourite number appears to be 3).

I say a class action suite for extreme negligence, loss of business, failing to meet the TOS, providing a poor quality service, etc, should be set-up. I know I’ll join.

By: sofa

sofa — Sun, 06 Feb 2011 07:13:20 +0000

It is the worst experiencingof me.
which I have used Santrix.net 2 package
Support worst No No No Update description that the problem is something indefinite period. Nothing to be comfortable at all.