Comments on: Windows Vista / USB device detection problems

By: SANDY

SANDY — Fri, 26 Feb 2010 12:54:55 +0000

Having had a long exchange of emails with the maker of my external drive, and they still could not advise me in simple terms how to solve the problem of my drive not being reconised by Vista.
I find your website and problem solved in 2 minutes, many many many thanks.

Thanks Sandy

By: thedave

thedave — Sun, 24 Jan 2010 01:08:48 +0000

Keep your fingers crossed that Tier 2 can help, but let me know what you find?

By: Pat Jeffery

Pat Jeffery — Sat, 23 Jan 2010 23:24:04 +0000

Thanks for this fix.
I also have had problems with both a USB hard drive and Logitech remote, neither of which would recognize their drivers during installation. I’ve followed these instructions and fixed both problems first time.
As Logitech support raised this issue to a Tier 2 support agent after being unable to fix this, I’m very grateful for your post.

By: thedave

thedave — Wed, 20 Jan 2010 01:28:50 +0000

You could try a Linux LiveCD to see if booting from CD into another OS works to see a webcam…

Beyond that, I don’t have any other suggestions beyond to say that my guess is that it’s a hardware issue here.

By: Chippy

Chippy — Tue, 19 Jan 2010 23:56:39 +0000

No keyboard to try but I tried a Logtech webcam and still no dice.

By: thedave

thedave — Tue, 19 Jan 2010 23:49:09 +0000

Do you have any USB keyboards? — I’m trying to identify whether or not the USB ports are working from outside Windows. In other words, is the problem Windows specific?

A USB keyboard works on most laptops during the boot sequence, pressing F2/F12/DEL (or even numlock) might give some clues to whether the keyboard can communicate with the laptop.

By: Chippy

Chippy — Tue, 19 Jan 2010 23:46:51 +0000

Everything works except the USB ports. Tried to connect a new out of the box mp3 player but nothing. I’m on a laptop.

By: thedave

thedave — Tue, 19 Jan 2010 23:41:31 +0000

Chippy, if your USB ports still don’t work after restoring to factory settings, I’d guess hardware problems. Any idea if USB keyboards work during the bootup?

By: Chippy

Chippy — Tue, 19 Jan 2010 23:39:06 +0000

I have this frustrating problem. I’ve tried deleting the Infcache.1 method and the device manager method, I’ve recovered my computer to the factory settings (out of the box). Using Vista Home Premium. USB ports stopped one day. Any other ideas?

By: thedave

thedave — Sun, 17 Jan 2010 01:24:43 +0000

x86 is 32-bit…