Dear Apple: FedEx and UPS are different companies

Since I like ranting, lets talk about my not-too-recent Apple iPhone repair experience.

First off, for anyone who has never been to an Apple Store to get service on a broken Apple product, let me give you a bit of warning: Apple sells so much defective gear that you apparently need an appointment just to return your expensive doorstop to get a replacement pre-doorstop. Who knew?

Anyway, a message to Apple: FedEx and UPS are different companies. No really, they are.

After having flown to another city to go to the Apple Store and having been turned away by said Apple Store, I complained to Apple’s phone based support until they offered to send a replacement phone and was told I just had to put the broken phone in box with the prepaid shipping label for return.

The instructions contained within the box included a toll free number to call to arrange pickup, the number was answered by a friendly UPS rep.

Unfortunately the return shipping label said “FedEx” so UPS wasn’t able to help.

I found a FedEx’s phone number on the tubes, and was told that despite the fact that I already had a FedEx delivery truck coming later this week, I didn’t have the right colour label for pickup service. FedEx then instructed me to take the package to some location near the airport, approximately a $35 cab ride away.

I called Apple, and was again advised to call UPS, after I explained that the return shipping label wasn’t a UPS label, the Apple rep seemed confused and didn’t know how to proceed. I suspect he was really a software program, and had I been able to see the screen, I’d have seen the “sad mac” logo at this point.

I ended up shipping the phone at my cost via Canada Post, $15 for a tracked and insured shipment; this seemed smarter then $70-round-trip cab fare or wasting any more time or effort.

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